FAQ

You can easily stream to various social media platforms like Facebook, YouTube, and Twitch.

Additionally, you can livestream to custom RTMP supported social channels.

OnTheFly mostly recommends connecting via ethernet to your router whenever feasible; while WiFi generally functions well, it may result in performance issues at times. So, we recommend a minimum upload and download speed of 5 Mbps. Before going live, you can verify your internet speed using Speedtest or TestMy.Net on your mobile device.

No! OnTheFly allows you to livestream on desktop or mobile without being restricted by YouTube's subscriber requirements, regardless of your subscriber count.

The term RTMP stands for Real-Time Messaging Protocol. It helps distribute signals over the internet, enabling the transmission of video, audio, and data from an encoder to a server to support high-performance streaming services.

Yes, you can stream to a custom RTMP server by using the Stream key and server URL generated from the target platform.

OnTheFly allows you to stream to any social channel that accepts an RTMP feed. To connect an RTMP stream, follow these steps:

• Get the RTMP stream URL and stream key from your destination platform.
• The steps to retrieve it may differ between platforms, so check the platform's documentation for steps on how to find the RTMP details.
• Now head to the Destination page, and select Custom RTMP.
• Now add RTMP URL, Stream Key, and Title.
• Now click Add Channel, and it will be added under Connected Platforms.

You can create an RTMP stream using the following steps:

Note: To create an RTMP stream, you must have already connected to your custom RTMP-supported social channels.

• Visit OnTheFly login page to get started
• Select Create Live Stream.
• Now Click —> Go Live.
• Add Destination dialogue box appears.
• Now select the connected RTMP channel in which you want to create a stream.
• Once selected, you can go live on your RTMP channel.

No, you can use RTMP only on websites that support it.

Yes, you can upload your logo to your live stream using OnTheFly’s brand asset:

Size Fixes:

When adding your logo to the stream, make sure it meets the following criteria:

The image you upload should be in jpeg or png format and less than 5MB.

How to Add Logo to the stream:

• To add your logo, enter the studio and click Branding.
• Now click the plus (+) sign under Logo, to add.
• Adjust your image, and click Crop. Your logo will be added to your stream.

You can add a background poster to your live stream using OnTheFly’s brand asset:

Size Fixes:

When adding background to the stream, make sure it meets the following criteria:

• Recommended size: 1280x720, Max file size: 200MB
• File types: JPG, JPEG, or PNG ( Min 600 x 600 px )

To Add Background to the stream:

• To add a background poster, enter the studio and click Branding.
• Now click the Upload icon to add background.
• Click Done. The background will be uploaded to your stream.

You can customize the theme/color to your live stream using OnTheFly’s brand asset.

To customize the theme/color follow the below steps:

• Enter the studio and click Branding.
• Now click on the color palette to select the shade you prefer.
• Now the theme/color will be set to your stream.

You can Invite up to 8 guests to join your broadcast. The number of guests you can have backstage and on-screen varies depending on your plan. If you have 8 backstage participants who cannot appear on-screen simultaneously, you can swap them in and out of your broadcast.

Note:The maximum number of guests allowed includes the host as well.

No! Anyone with the Invite guest link to your studio can join your stream without needing to log into an OnTheFly account or download any software.

Once you unsubscribe from your business plan, all associated benefits will be discontinued. For further assistance, please contact our customer support team.

No, you will not be charged, but in order to continue using your OnTheFly account you have to upgrade your account by opting for paid plans.

No, you can't transfer your once-paid subscription from your OTF account to another OTF account.

Currently, you can't switch plans in OnTheFly. For more information, please contact our customer support team.

If you want to cancel your subscription, please contact our support team for further assistance. They will guide you through the process of canceling your subscription.

OnTheFly has both free and paid versions of the product. The free plan includes 5 hours of live streaming with OnTheFly’s logo. If you need more, you have to upgrade.