If you are new to the OnTheFly platform or have any queries related to streaming, you can find detailed information in our FAQs about the platform and its features.

What is OnTheFly used for?

OnTheFly is a multistreaming platform that allows you to create live streams and go live instantly on 50 + destinations, including Facebook, YouTube, Twitch, etc.

You can create and customize your live stream in your own way.

You can also record your live streams and repurpose the videos on various social platforms, achieving 10x engagement effortlessly.

To get started:

  • Sign up with OnTheFly.
  • Once you sign up using your details, start creating your live stream.

Note: If you need more information, check out our blogs related to live streaming here.

Do you have 24x7 Live chat support?

Yes, we have 24/7 live chat support, and you can reach out to us using our contact form or get in touch with our customer support @91 73054 82919.

Can I use OnTheFly on my website or mobile device?

Absolutely!.OnTheFly allows you to start live streaming on both website and mobile devices such as phones or tablet.

Recommended: However, for the best streaming experience, we recommend using a laptop or desktop.

Can I stream in full HD?

Yes, you can stream in full HD (1080p resolution) using OnTheFly. However, this depends on your pricing plan.

Can I stream audio-only?

Yes, OnTheFly Studio offers a solution to set up audio-only streams, like podcasts, radio shows, and more.

  • Enter into the studio room, and turn off the Camera.
  • Now select Settings from the display panel.
  • Now click, Stream Settings → Audio, to set up your audio input.
  • Select the Microphone and Speaker that will be the main source of audio.
  • Click Done.

Can I stream my videos using OnTheFly even if I’m not a content creator?

Yes, OnTheFly is a versatile multistreaming platform that is open to any kind of video streamer.

How many platforms can I livestream to?

You can easily stream to various social media platforms like Facebook, YouTube, and Twitch.

Additionally, you can livestream to custom RTMP supported social channels.

What kind of network connection do I need?

OnTheFly mostly recommends connecting via ethernet to your router whenever feasible; while WiFi generally functions well, it may result in performance issues at times. So, we recommend a minimum upload and download speed of 5 Mbps. Before going live, you can verify your internet speed using Speedtest or TestMy.Net on your mobile device.

Do I still need 1,000 subscribers to stream on YouTube with this device?

No! OnTheFly allows you to livestream on desktop or mobile without being restricted by YouTube's subscriber requirements, regardless of your subscriber count.

What is RTMP live stream?

The term RTMP stands for Real-Time Messaging Protocol. It helps distribute signals over the internet, enabling the transmission of video, audio, and data from an encoder to a server to support high-performance streaming services.

Can I stream to a custom RTMP server using OnTheFly?

Yes, you can stream to a custom RTMP server by using the Stream key and server URL generated from the target platform.

How do I connect to the RTMP server?

OnTheFly allows you to stream to any social channel that accepts an RTMP feed. To connect an RTMP stream, follow these steps:

  • Get the RTMP stream URL and stream key from your destination platform.
  • The steps to retrieve it may differ between platforms, so check the platform's documentation for steps on how to find the RTMP details.
  • Now head to the Destination page, and select Custom RTMP.
  • Now add RTMP URL, Stream Key, and Title.
  • Now click Add Channel, and it will be added under Connected Platforms.

How do I create an RTMP stream?

You can create an RTMP stream using the following steps:

Note: To create an RTMP stream, you must have already connected to your custom RTMP-supported social channels.

  • Visit OnTheFly login page to get started
  • Select Create Live Stream.
  • Now Click —> Go Live.
  • Add Destination dialogue box appears.
  • Now select the connected RTMP channel in which you want to create a stream.
  • Once selected, you can go live on your RTMP channel.

Can I use RTMP on any website?

No, you can use RTMP only on websites that support it.

Can I upload my Logo in my live stream studio?

Yes, you can upload your logo to your live stream using OnTheFly’s brand asset:

Size Fixes:

When adding your logo to the stream, make sure it meets the following criteria:

The image you upload should be in jpeg or png format and less than 5MB.

How to Add Logo to the stream:

  • To add your logo, enter the studio and click Branding.
  • Now click the plus (+) sign under Logo, to add.
  • Adjust your image, and click Crop. Your logo will be added to your stream.

How can I add a background poster to the Livestream?

You can add a background poster to your live stream using OnTheFly’s brand asset:

Size Fixes:

When adding background to the stream, make sure it meets the following criteria:

  • Recommended size: 1280x720, Max file size: 200MB
  • File types: JPG, JPEG, or PNG ( Min 600 x 600 px )

To Add Background to the stream:

  • To add a background poster, enter the studio and click Branding.
  • Now click the Upload icon to add background.
  • Click Done. The background will be uploaded to your stream.

How do I customize my theme/colors?

You can customize the theme/color to your live stream using OnTheFly’s brand asset.

To customize the theme/color follow the below steps:

  • Enter the studio and click Branding.
  • Now click on the color palette to select the shade you prefer.
  • Now the theme/color will be set to your stream.

How many guests can join my broadcast?

You can Invite up to 8 guests to join your broadcast. The number of guests you can have backstage and on-screen varies depending on your plan. If you have 8 backstage participants who cannot appear on-screen simultaneously, you can swap them in and out of your broadcast.

Note:The maximum number of guests allowed includes the host as well.

Does my guest need an OnTheFly account to join my broadcast?

No! Anyone with the Invite guest link to your studio can join your stream without needing to log into an OnTheFly account or download any software.

What happens to my benefits if I unsubscribe from my Business plan?

Once you unsubscribe from your business plan, all associated benefits will be discontinued. For further assistance, please contact our customer support team.

Will you charge me when the free trial ends?

No, you will not be charged, but in order to continue using your OnTheFly account you have to upgrade your account by opting for paid plans.

Can I transfer my paid subscription from one OTF account to another OTF account?

No, you can't transfer your once-paid subscription from your OTF account to another OTF account.

How do I switch plans (upgrade or downgrade )?

Currently, you can't switch plans in OnTheFly. For more information, please contact our customer support team.

How to cancel a subscription?

If you want to cancel your subscription, please contact our support team for further assistance. They will guide you through the process of canceling your subscription.

How long can I stream with the Free plan?

OnTheFly has both free and paid versions of the product. The free plan includes 5 hours of live streaming with OnTheFly’s logo. If you need more, you have to upgrade.

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